Privacy Policy

3.1 General personal data

We process the following categories of personal data:

• Identification data (name, first name, address)
• Contact data (phone number, email address)
• Communication data (messages, enquiries)
• Technical data (IP address, browser information)
• Usage data (pages visited, duration of stay)

3.2 Special categories of personal data

In the context of our care services, we may also process special categories of personal data, in particular health data. These are processed only with your explicit consent or on another legal basis pursuant to Art. 34 FADP.

4.1 Contact form and communication

Purpose: When you use our contact form or contact us otherwise, we process your personal data to handle your enquiry and to communicate with you.

Data processed: First name, last name, email address, phone number (optional), message content, IP address, timestamp of transmission.

Legal basis: Your consent by activating the checkbox in the contact form as well as our legitimate interest in handling enquiries (Art. 31 para. 1 FADP).

Retention period: Your data will be deleted as soon as the processing of your enquiry has been completed and no statutory retention obligations apply, but at the latest after 3 years.

4.2 Care services

Purpose: Provision of care services, care documentation, billing with health insurers and insurance companies.

Legal basis: Contract performance, legal obligations, consent for special categories of personal data.

Retention period: In accordance with statutory retention periods, generally 10 years after the end of treatment.

4.3 Website use and log files

Purpose: Provision and improvement of our website, ensuring IT security, analysis of website use.

Data processed: IP address, browser type and version, operating system, referrer URL, pages visited, date and time of access.

Legal basis: Legitimate interest in the proper provision of our website and IT security.

5.1 Email delivery (Resend)

For sending emails via our contact form we use the Resend service. The following data is transmitted to Resend:

• Email address of sender and recipient
• Message content
• Timestamp of transmission

Legal basis: Your consent and our legitimate interest in reliable email delivery. Resend is a US provider that offers appropriate data protection safeguards.

5.2 Health insurers and insurance companies

In the context of billing care services, we disclose necessary data to health insurers and insurance companies. This is done on the basis of statutory provisions and your consent.

5.3 Processors

We may engage processors for certain services (e.g. IT support, accounting). These are contractually obliged to process your data only on our behalf and according to our instructions.

8.1 Right of access

You have the right to request information about the personal data concerning you that we process (Art. 25 FADP).

8.2 Right to rectification

You have the right to request the rectification of inaccurate personal data (Art. 32 para. 1 FADP).

8.3 Right to erasure

You have the right to request the erasure of your personal data, provided no statutory retention obligations conflict with this (Art. 32 para. 1 FADP).

8.4 Right to data portability

You have the right to request your personal data in a commonly used electronic format (Art. 28 FADP).

8.5 Right to object

You have the right to object to the processing of your personal data if it is based on our legitimate interest (Art. 30 para. 2 lit. b FADP).

8.6 Withdrawal of consent

If processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out until withdrawal.

8.7 Right to lodge a complaint

You have the right to lodge a complaint with the competent supervisory authority (Federal Data Protection and Information Commissioner, FDPIC) if you believe that the processing of your personal data violates data protection law.